Our Refund Policy forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Refund Policy at any time.


At the xoot.io website and Shopify App, We offer the first 30 days money-back guarantee after that no refunds.

Without limiting the foregoing, you may cancel your subscription at any time, upon such cancellation, you can still use the applicable paid service until the end of the terms you paid for. EXCEPT AS SET FORTH ABOVE, YOU WILL NOT RECEIVE A REFUND OF ANY PORTION OF THE SUBSCRIPTION FEE PAID FOR THE THEN-CURRENT SUBSCRIPTION PERIOD AT THE TIME OF CANCELLATION. You will be responsible for all Subscription Fees (plus any applicable taxes and other charges) incurred for the then-current subscription period

In a determination to accomplish customer satisfaction, the Customer can contact us through our email: [email protected] We will respond within 3 (Three) business days.

We will also allow a refund under the following circumstances:

  1. If there is duplicate payment was made due to technical glitch, or any other error;
  2. If we consider the refund is necessary as per customer support staff as per our sole discretion.

We are happy to support you if there is any issue you can contact our back-office team for any inquiry or problem.

If for any reason, our back-office staff confirms a refund. Then, a refund will be made accordingly

We take our customer's feedback very seriously and use it to constantly improve our products and quality of service.


We will refund your amount to the original payment method, once it has been processed.


The complete refund process normally takes about 5-10 working days from the date of confirmation of refund.